Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using the mywinbox platform (accessible at mywinbox.co and any associated subdomains or applications, collectively the "Platform"), you agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease using the mywinbox Platform. Your continued use of the Platform following the publication of any updated Terms constitutes your acceptance of those changes.

These Terms constitute a legally binding agreement between you ("Player", "You", "Your") and mywinbox ("mywinbox", "We", "Us", "Our"). mywinbox reserves the right to amend these Terms at any time, with changes taking effect upon publication on the Platform.

2. Eligibility

To register and maintain an account on mywinbox, you must satisfy all of the following eligibility criteria at the time of registration and continuously throughout your use of the Platform:

• You are aged 21 years or older. mywinbox strictly enforces this minimum age requirement in compliance with international gaming authority standards;
• You are legally permitted to engage in online gambling activities in your jurisdiction of residence;
• You are not a resident of any jurisdiction where online gambling is prohibited by applicable law;
• You are acting on your own behalf and not as an agent or representative for any third party;
• You do not hold an existing active or suspended mywinbox account;
• You are not employed by mywinbox, any of its affiliated entities, or any software or service provider with a material relationship to the Platform.

mywinbox reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation. Players who provide false eligibility information accept that any balances or winnings accrued in their account may be forfeited.

3. Account Registration

Each individual may hold only one (1) registered mywinbox account. Multiple accounts held by the same individual — whether identified by shared name, address, device, IP address, payment method, or other identifying information — will be treated as duplicate accounts. mywinbox reserves the right to merge, close, or suspend duplicate accounts and to void any associated bets or bonus claims.

When registering for a mywinbox account, you agree to:

• Provide accurate, current, and complete registration information, including your legal full name, date of birth, and valid contact details;
• Maintain the accuracy of your account information and update it promptly if any details change;
• Keep your login credentials — username, password, and any two-factor authentication codes — strictly confidential;
• Notify mywinbox immediately at [email protected] if you suspect any unauthorised access to your account.

mywinbox will not be liable for any losses arising from your failure to maintain the security of your account credentials. You are fully responsible for all activity conducted through your mywinbox account.

4. Deposits & Withdrawals

All financial transactions on the mywinbox Platform are conducted in Malaysian Ringgit (MYR) unless otherwise specified. mywinbox supports the following payment methods for both deposits and withdrawals: Touch n Go eWallet, Boost, Maybank online banking, CIMB Clicks, Public Bank online banking, and selected cryptocurrency networks.

Deposits: Deposits are credited to your mywinbox wallet upon confirmation from the respective payment provider. mywinbox does not charge processing fees on standard deposits. Minimum deposit amounts are displayed within the cashier section of your account.

Withdrawals: Withdrawal requests are subject to identity verification (KYC). Players must complete the mywinbox KYC process — which may include submission of a government-issued identity document, proof of address, and proof of payment method ownership — before the first withdrawal can be processed. mywinbox aims to process approved withdrawal requests within the timeframes displayed in the cashier. Withdrawal times may vary depending on the selected payment method and banking processing schedules.

Currency and Conversion: All transactions are processed in MYR. mywinbox is not responsible for any currency conversion fees imposed by third-party payment providers.

Source of Funds: By making a deposit, you confirm that the funds are from legitimate sources and that you are the authorised owner of the payment method used. mywinbox complies with applicable anti-money laundering (AML) requirements and reserves the right to request source-of-funds documentation.

5. Bonuses & Promotions

mywinbox offers various bonuses, free bets, reload offers, and promotional rewards to eligible players. All bonuses are subject to the specific terms published alongside each individual offer. General bonus principles applicable across all mywinbox promotions include:

• Wagering Requirements: Bonus funds must be wagered the number of times specified in the offer before any associated winnings may be withdrawn. Unless otherwise stated, only real-money bets placed on eligible games contribute towards wagering requirements;
• Eligibility: Bonuses are available to eligible registered players only. mywinbox reserves the right to determine eligibility at its sole discretion;
• Expiry: All bonuses have an expiry date after which unused bonus funds and associated winnings will be forfeited;
• One Bonus at a Time: Unless specifically stated otherwise, only one bonus may be active on a mywinbox account at any given time;
• Abuse: Any evidence of bonus abuse — including but not limited to hedging bets, using multiple accounts, or exploiting promotional structures — will result in bonus forfeiture and may result in account suspension.

mywinbox reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.

6. Betting Rules

All bets placed on the mywinbox Sportsbook are subject to the platform's published betting rules, which are accessible within the Sportsbook section of the Platform. The following general rules apply:

• Bets are final once confirmed. mywinbox does not accept requests to cancel or amend a confirmed bet except where required by the applicable sport's specific rules or in cases of manifest error;
• In the event of a manifest error in odds publication — including pricing errors resulting from system faults — mywinbox reserves the right to void affected bets at its discretion;
• Maximum payout limits apply per bet and per event. These limits are displayed within the Sportsbook interface;
• mywinbox reserves the right to void, suspend, or limit betting on any market at any time, particularly where there is evidence of irregular betting patterns or potential match manipulation;
• Live (in-play) betting markets are subject to additional latency considerations. mywinbox does not guarantee the availability of in-play markets for any specific event or at any specific time.

7. Casino & Slots

All casino games and slot titles available on the mywinbox Platform are provided by licensed third-party software studios. Game outcomes are determined by certified Random Number Generator (RNG) systems or by live dealer processes conducted in licensed broadcast studios. Published Return-to-Player (RTP) percentages are indicative of long-term statistical averages and do not represent guaranteed returns on any individual session.

mywinbox is not responsible for technical failures or interruptions affecting third-party game software. In the event of a game disconnection during a live casino round, the outcome determined by the studio at the time of the disconnection shall be final and binding.

8. Prohibited Conduct

The following conduct is strictly prohibited on the mywinbox Platform and constitutes a material breach of these Terms:

• Using automated betting software, bots, scripts, or any other technology to interact with the Platform in a non-human manner;
• Colluding with other players, dealers, or third parties to gain an unfair advantage;
• Exploiting software errors, glitches, or vulnerabilities;
• Engaging in or facilitating money laundering, terrorist financing, or any other financial crime through the Platform;
• Attempting to access another player's account without authorisation;
• Registering multiple accounts or providing false identity information;
• Any conduct that mywinbox reasonably determines to be fraudulent, abusive, or detrimental to the Platform's integrity or the experience of other players.

mywinbox reserves the right to suspend, close, or restrict any account found to be engaging in prohibited conduct, and to void all associated bets and forfeit balances in such cases.

9. Responsible Gaming

mywinbox is committed to promoting responsible gaming and player welfare. Players are encouraged to use the responsible gaming tools available within their account, including deposit limits, loss limits, session time alerts, and self-exclusion options. Players who wish to self-exclude from the Platform may do so by contacting mywinbox support. Self-exclusions take effect immediately upon processing and cannot be reversed during the specified exclusion period.

mywinbox strictly enforces the 21+ minimum age requirement. Players who believe they may have a gambling problem are encouraged to seek support from qualified counselling services. For more information, please visit our Responsible Gaming page.

10. Intellectual Property

All content on the mywinbox Platform — including but not limited to logos, graphics, interface design, software, text, and game content licensed from third parties — is the property of mywinbox or its respective licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Platform content without the prior written consent of mywinbox.

11. Privacy & Data

mywinbox collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on the Platform, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy. mywinbox implements industry-standard security measures to protect player data and does not sell personal information to third parties for commercial marketing purposes.

12. Limitation of Liability

To the maximum extent permitted by applicable law, mywinbox shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or interruption of service.

mywinbox's total aggregate liability to any player for any claim arising out of or in connection with these Terms or the Platform shall not exceed the net deposits made by that player during the twelve (12) months preceding the claim.

The Platform is provided on an "as is" and "as available" basis. mywinbox does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

13. Amendments to These Terms

mywinbox reserves the right to amend, update, or replace these Terms at any time. Revised Terms will be published on the Platform with an updated "Last Updated" date. Where mywinbox considers amendments to be material, reasonable notice will be provided to registered players via the contact details held on their account. Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised Terms.

14. Dispute Resolution

In the event of a dispute between a Player and mywinbox, the Player should first contact mywinbox's customer support team via Live Chat or at [email protected], providing full details of the complaint. mywinbox aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days.

If a dispute is not resolved to the Player's satisfaction through the internal process, the Player may refer the matter to the applicable dispute resolution body in accordance with the Platform's operating jurisdiction requirements. Details of the applicable dispute resolution process will be provided upon request.

15. Termination

mywinbox reserves the right to suspend, restrict, or permanently close any player account at any time, with or without notice, where mywinbox reasonably determines that:

• The player has breached any provision of these Terms;
• Continued operation of the account poses a regulatory, legal, or financial risk to mywinbox;
• The account has been inactive for a period exceeding twelve (12) months, subject to applicable dormant account regulations.

Upon account termination for cause, mywinbox reserves the right to forfeit any bonus balances and void pending bets. Real-money balances will be handled in accordance with the applicable withdrawal procedure and regulatory requirements.

Players may close their mywinbox account voluntarily at any time by contacting customer support. Outstanding real-money balances will be returned subject to completion of any pending verification requirements.

16. Contact Information

For questions, concerns, or support relating to these Terms or your mywinbox account, please contact us through the following channels:

• Live Chat: Available 24/7 from within your mywinbox account dashboard
• Email: [email protected]

mywinbox aims to respond to all written enquiries within one (1) business day. For urgent account security matters, Live Chat is the recommended contact channel.